Privacy Policy
Effective Date: May 1, 2026
This Privacy Policy explains how Gratoprint LLC ("Gratoprint," "we," "us," or "our") collects, uses, shares, and protects information when you visit https://gratoprint.com/ or place an order with us. By using our site, you agree to the practices described in this policy.
Please take a few minutes to read through each section below. If anything here is unclear, our support team is happy to walk through it with you directly.
Information we collect
Information you provide. When you place an order, contact support, or sign up for updates, you may give us your name, shipping and billing address, email address, and order details. We do not collect your full payment card number — that information is entered directly into PayPal's checkout, not ours.
Information collected automatically. When you browse https://gratoprint.com/, we automatically collect certain technical information, including your IP address, browser type, device type, pages viewed, and the date and time of your visit. This is collected through the tracking tools described in Section 4 below.
How we use your information
We use the information we collect for a limited set of purposes directly related to running the store and improving it. We don't use your personal information for any purpose beyond what's listed below. Specifically, we use your information to:
Process orders
Confirm, prepare, and ship the items you purchase.
Communicate with you
Send confirmations, shipping updates, and respond to support emails.
Prevent fraud
Detect and prevent fraudulent transactions and abuse.
Improve our site
Understand which pages and products get used, so we can improve them.
Meet legal obligations
Keep records required for tax and accounting purposes.
Run advertising
Measure and improve the performance of our own ad campaigns.
We do not use your order history or contact information to build advertising profiles that we sell or share with unrelated third parties. Any advertising we run is aimed at improving our own campaigns, not at monetizing your data on behalf of outside companies.
Sharing & disclosure
We do not sell your personal information. We only share it with the specific third parties needed to run our store and legally required parties, listed below.
Each of these partners only receives the information needed to perform their specific function — for example, our shipping carriers receive your address and order weight, not your full order history.
Cookies & tracking technologies
We use the following tracking tools on https://gratoprint.com/, and no others:
You can also control cookies directly through your browser settings, including blocking or deleting them. Blocking cookies may affect how parts of the site function, such as remembering items in your cart.
We do not use tracking pixels or scripts from any company beyond the three tools listed above. If that ever changes, we'll update this section to name the new tool specifically rather than describing it in vague terms.
Data retention
We keep personal information only as long as it's needed for the purposes described in this policy, or as required by law.
| Data Type | Retention Period |
|---|---|
| Order & transaction records | 7 years, for tax and accounting compliance |
| Customer support emails | 2 years from last contact |
| Marketing/analytics data | Up to 26 months, per Google Analytics default retention |
Data security
https://gratoprint.com/ uses SSL/TLS encryption to protect data in transit between your browser and our servers. Payment information is handled entirely within PayPal's PCI-DSS compliant environment — we never store your full card number on our systems.
While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure, and we can't guarantee absolute security.
Your privacy rights
Depending on where you live, you may have the right to request the following regarding your personal information. Email support@gratoprint.com to submit any of these requests.
Access
Request a copy of the personal data we hold about you.
Correction
Ask us to correct inaccurate or incomplete information.
Deletion
Request that we delete your personal information.
Portability
Request your data in a portable, machine-readable format.
We will verify your identity before fulfilling any of these requests, typically by confirming the email address associated with your order. We aim to respond to all privacy requests within 30 days.
California residents — CCPA rights
If you're a California resident, the California Consumer Privacy Act (CCPA) gives you additional specific rights over your personal information, described below.
Right to Know
What personal information we've collected, used, and shared about you.
Right to Delete
Request deletion of personal information we've collected from you.
Right to Opt-Out
We do not sell your personal information, so there is nothing to opt out of.
Right to Non-Discrimination
We will not deny service or charge different prices for exercising these rights.
To submit a CCPA request, email support@gratoprint.com. We will respond within 45 days as required by law.
Children's privacy
https://gratoprint.com/ is not directed at children, and in compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from anyone under the age of 13.
If we learn that we've collected information from a child under 13 without parental consent, we will delete that information promptly. If you believe a child has provided us information, please contact us at support@gratoprint.com.
Third-party links
Our site may contain links to third-party websites we don't control, such as payment processors or shipping carrier tracking pages. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their own privacy policies.
Clicking a third-party link takes you outside of https://gratoprint.com/, and this Privacy Policy no longer applies once you leave our site. We recommend checking the privacy policy of any external site before providing personal information to it.
International users
Gratoprint is built to serve customers located within the United States, and our shipping, support, and checkout systems are all set up around that assumption.
Our services are intended for US residents only. We ship only within the United States and do not knowingly direct our services toward users located outside the country.
If you access our site from outside the United States, please be aware that any information you provide will be transferred to and processed in the United States, where our servers and support team are based.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. When we do, we'll update the "Effective Date" at the top of this page.
We encourage you to review this page periodically. If you have questions about this policy, contact us at support@gratoprint.com.